1. Overview
We want you to be completely satisfied with your purchase from Decoronix.shop. In the unlikely event that you are not, our comprehensive Return Policy outlines the process to return, exchange, or request a refund on your items.
2. Eligibility for Returns
- Return Window: You have 30 days from the date of delivery to request a return.
- Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items, such as custom orders or perishable goods, may not be eligible for return. Details will be provided on the product page.
3. The Return Process
- Initiation: To begin a return, please contact our Customer Service team at contact@decoronix.shop with your order number and reason for return.
- Return Authorization: Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions.
- Shipping Your Return: Please securely package the item along with any included accessories and documentation. Follow the provided instructions for shipment.
4. Refunds and Exchanges
- Refund Processing: After receiving and inspecting the returned item, we will process a refund to your original payment method. Please note that it may take several business days for the refund to appear on your statement.
- Exchange Policy: If you prefer an exchange, we will guide you through selecting an alternate product or size, subject to availability.
- Store Credit Option: Alternatively, you may opt for store credit to be used on future purchases.
5. Special Circumstances and Exceptions
- Defective or Incorrect Items: In cases where the product is defective or does not match your order, we will cover the return shipping costs and provide a full refund or replacement at no extra charge.
- Customer Responsibility: For all other returns, the customer is responsible for the return shipping cost unless stated otherwise.
6. Additional Considerations
- Restocking Fees: Under no circumstances will we charge restocking fees if the return is due to an error on our part.
- Contact Us for Assistance: If you experience any issues during the return process, our customer service team is available to assist you promptly.